FAQ

What are your shipping policies?

We currently offer shipping exclusively within the United States. Our standard shipping time is approximately 5 business days, depending on your location. We strive to process and dispatch your order as quickly as possible, ensuring that your House of Tallow experience begins the moment your package arrives.

How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress and estimated delivery date.

Can I change my shipping address after placing an order?

We understand that mistakes happen. If you need to change your shipping address, please contact us as soon as possible. We can modify the address if the order has not yet been dispatched.

How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.